Refund Policy

Scope

This policy covers advisory and production engagements for omnichannel retail support—including journey mapping, promo alignment, sync kits, partner briefing routes, activation coordination, and field execution support. It does not cover product retail sales or third-party media buys unless those are expressly included in a written proposal.

Eligibility

Refunds apply only to fees paid directly to Compute Routehub under an accepted proposal. Informational prices on this site are not invoices.

Deposits

Engagements may require a deposit to reserve start dates and production capacity. Deposits are credited toward the final fee. Deposits become non-refundable once kickoff materials have been received and work has started, unless we cancel the engagement.

Full refund

A full refund of amounts paid is available if we cancel before delivering any agreed work product, or if you cancel in writing at least seven (7) business days before the scheduled kickoff and no preparatory work has begun.

Partial refund

If you cancel after kickoff, we refund unused prepaid fees after deducting work already performed, approved third-party costs, and non-recoverable production expenses (for example custom print proofs or booked field days). The deduction is calculated from timesheets and supplier invoices tied to your proposal.

Non-refundable items

• Completed deliverables already accepted or delivered (maps, kits, decks, briefing packs)
• Purchased materials and print runs ordered with your written approval
• Field cluster days already completed or cancelled with less than 48 hours’ notice after scheduling confirmation
• Third-party costs we cannot recover after you approve them

Cancellation and rescheduling

You may request rescheduling once per engagement without fee if notice is given at least five (5) business days before kickoff or a scheduled field day. Later changes may incur a rescheduling fee stated in the proposal. Repeated no-shows for agreed workshops or store visits may be treated as cancellation of that segment.

Work already started

Once drafts, route maps, or kits are in progress, fees for completed stages remain due. We will provide a status summary so unused prepaid amounts can be refunded or applied to a revised scope.

Refund process and timing

Email refund requests to hello@compute-routehub.digital with your proposal reference and reason. We confirm eligibility within five (5) business days. Approved refunds are processed within fourteen (14) business days to the original payment method when possible, or by bank transfer to an account you nominate.

Method

Refunds follow the method used for payment unless that method is unavailable. Currency remains THB unless the proposal stated otherwise.

Exceptions

If force majeure prevents delivery, we offer a reschedule or a refund of unused prepaid fees after deducting irrecoverable costs. Nothing in this policy limits rights you may have under applicable Thai consumer law where those rights cannot be waived.

Contact for refund requests

Compute Routehub Trade Marketing · Berli Jucker Bldg, Soi Sukhumvit 42, Khlong Toei, Bangkok, 10110, Thailand · +66 23815065 · hello@compute-routehub.digital